Feedback and Complaints

We welcome feedback about your experience with Procuret at feedback@procuret.com.

If you have a complaint or dispute about Procuret or its products, you can also contact our team at complaints@procuret.com

Our aim is to continuously improve our customer experience. Our team can be contacted Monday to Friday, 9am–5pm.

Click here to find out more about Procuret’s complaints resolution process.

If we are unable to resolve your complaint, you can contact:

New Zealand Customers:

Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL).

fscl.org.nz
0800 347 257
complaints@fscl.org.nz
FSCL, PO Box 5967, Wellington 6140.

FSCL is an external dispute resolution body that is independent of Procuret. FSCL’s role is to assess a complaint or dispute and encourages a fair outcome. Their service is free.

Australian Customers:

Australian Financial Complaints Authority - AFCA

afca.org.au
1800 931 678
info@afca.org.au
AFCA, GPO Box 3, Melbourne VIC 3001.