Feedback and Complaints

We welcome feedback about your experience with Procuret at feedback@procuret.com.

If you have a complaint or dispute about Procuret or its products, you can also contact our team at complaints@procuret.com

Our aim is to continuously improve our customer experience. Our team can be contacted Monday to Friday, 9am–5pm.

If we are unable to resolve your complaint, you can contact:

New Zealand Customers:

Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL).

fscl.org.nz
0800 347 257
complaints@fscl.org.nz
FSCL, PO Box 5967, Wellington 6140.

FSCL is an external dispute resolution body that is independent of Procuret. FSCL’s role is to assess a complaint or dispute and encourages a fair outcome. Their service is free.

Australian Customers:

Australian Financial Complaints Authority - AFCA

afca.org.au
1800 931 678
info@afca.org.au
AFCA, GPO Box 3, Melbourne VIC 3001.