Jobs > Customer Success Specialist

Customer Success Specialist

Who is Procuret?

Procuret is a fintech building innovative and smart technology to provide a fast, frictionless & cashflow efficient way for clients to pay with certainty, whilst helping Suppliers sell more and get paid sooner.

Embedded into existing invoicing or e-commerce processes, Procuret quickly facilitates business clients seeking to pay in instalments, with ease and certainty, while a supplier is paid upfront. The experience is branded to the supplier, ensuring a unified experience for clients, empowering suppliers with additional sales capability.

Procuret is built by a team of financial services and technology professionals. With decades of experience within the SMB lending industry as well as technology development, the team offers deep domain knowledge.

Three things to know about us

Our vision is to revolutionise the way small & medium size businesses (“SMBs”) pay for purchases.

Our core product is a digital 'Pay in Instalments' option that is swift and secure, allowing business customers to transact in minutes.

We have a niche focus in professional and essential services areas of the SMB market where credit options are slow, inconvenient, manual and capital intensive.

What we’re looking for?

As a growing Fintech, we’re looking for an energetic and passionate Customer Success Specialist to make our user experience a dream and help us become the market leader in customer service.

An amazing Customer experience is important to us and one of our values at Procuret is that we do everything we can to transform the Customer’s business for the better!

The Customer Success Specialist will be responsible for developing Customer relationships that promote retention and loyalty. This person will drive exciting Customer Experience initiatives that will engage & delight Customers and create value for Supplier Partners and Procuret’s business.

Their role will consist of working closely with Customers to ensure they are satisfied with Procuret services and help improve upon areas of dissatisfaction.

Someone who can respect Customer information, operate with integrity and abide by the regulatory requirements of our business.

What your day will look like:

This role will carry key performance indicators together with other principle-based criteria, including Instalment Plan renewals, new product adoption and customer dial-ups.

You will succeed in this role if you are:

Your minimum Qualifications

What do we offer?

  • Competitive salary packages.
  • Supportive environment and opportunity to make a difference.
  • Fun team to work with and some social events (Post COVID 19)
  • How to apply for this Job

    If this looks like your dream role and you are committed to doing the right thing, we would like to hear from you.

    Please write to us at join@procuret.com, including a Curriculum Vitae and any other material you wish to include to support your application.