Jobs > Customer Success Specialist

Customer Success Specialist

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Who is Procuret?

Procuret is a dynamic Australian Fintech providing online payment solutions to small and medium businesses to help them pay for essential invoices. We provide solutions such as B2B Buy Now Pay Later, digital Insurance Premium funding and Pay Now.

At Procuret we help transform the Customer's business for the better! Whether it is helping Customers that are seeking to use our service for another purchase, renewing their plans or communicating with customers through short term challenges.

We will provide you with a supportive environment and training to give you the practical skills to jump start your career in Fintech.

Three things to know about us

Our vision is to revolutionise the way businesses pay for purchases.

Our core product is a digital 'Pay in Instalments' option that is swift and secure, allowing business customers to transact in minutes.

We have a niche focus in professional and essential services areas of the b2b market where credit options are slow, inconvenient, manual and capital intensive.

What we're looking for

As a growing Fintech, we’re looking for an energetic and passionate Customer Success Specialist to make our user experience a dream and help us become the market leader in customer service.

An amazing Customer experience is important to us and one of our values at Procuret is that we do everything we can to transform the Customer’s business for the better!

The Customer Success Specialist is an entry level role and will be responsible for developing Customer relationships to promote retention and loyalty.

This person will drive exciting Customer Experience initiatives that will engage & delight Customers and create value for Supplier Partners and Procuret’s business.

The role consists of phone, email and face to face communication with Customers to ensure they are satisfied with Procuret services and help improve upon areas of dissatisfaction.

Someone who can respect Customer information, operate with integrity and abide by the regulatory requirements of our business.

What your day will look like

This role will carry key performance indicators together with other principle-based criteria, including Instalment Plan renewals, new product adoption and customer dial-ups.

You will succeed in this role if you are:

Your minimum Qualifications

What do we offer?

Procuret is all about diversity and inclusion

Our vibrant team is based out of Circular Quay, Sydney CBD, we provide a great team environment and hold regular fun social events.

How to apply for this Job

This role is no longer open. The listing is preserved for reference.

If this looks like your dream role and you are committed to doing the right thing, we would like to hear from you at