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We are seeking a new teammmate, a Customer Portfolio Specialist. This
is an entry-level graduate role. In this role, you would work with our
customers to ensure that Procuret is serving their needs, and that they
are able to fulfill their payment obligations. Please read on to
find out more.
Who is Procuret?
Procuret is an Australian Fintech providing an innovative buy now pay
later (BNPL) payment solutions for business to business (B2B)
Procuret is built by a team of financial services and technology
professionals. With decades of experience within the SMB lending
industry as well as technology development, the team offers deep domain
Three things to know about us
Our vision is to re-engineer the way businesses pay for purchases.
Our core product is a digital 'Pay in Instalments' option that is swift
and secure, allowing business customers to transact in minutes.
We have a niche focus in professional and essential services areas of
the b2b market where credit options are slow, inconvenient, manual and
What Procuret will provide
A great start to your career in Finance. We will provide you with
training and the practical skills to jump start your career.
We want to make you successful, so you will get exposure and access
to different departments within Procuret and access to leaders in
We will build you up to hone in on your Customer Service and
negotiation skills with business customers.
Competitive salary packages.
Supportive environment and opportunity to make a difference.
Fun team to work with and some social events (F2F Post COVID).
What we're looking for
We are looking for an energetic graduate that is passionate about
Customers, to provide an exceptional post transaction experience with
An amazing Customer experience is important to us, and so is being able
to fund market leading products, whilst maintaining a quality portfolio.
This is an entry level role for someone looking to get their foot in the
door at a new B2B fintech, so ideally suited to a recent graduate in
Commerce or Business related tertiary studies, and who is capable in
One of our values at Procuret is that we do what we can to help
transform the Customer's business for the better! Whether it is helping
Customers that are seeking to use our service for another purchase,
renewing their plans or communicating with customers through short term
This is a diverse role, responsible for driving customer engagement and
improving portfolio performance and quality.
The role will require working closely with Portfolio Risk and Customer
Success teams. Someone who can respect customer information, operate
with integrity and abide by the regulatory requirements of our business.
What your day will look like
The Customer & Portfolio Success Specialist will be responsible for
monitoring new customers, checking in to see how they are travelling,
contacting early-stage non-payment events, helping with dispute
resolution, and ensuring Procuret complies with regulatory
requirements when dealing with customers.
Phone and email contact with Customers that have recently transacted
Monitor and maintain multiple touch points at all early-stage moments
of the Customer journey, including early-stage non-payment events.
Help drive positive change throughout the business by identifying
and solving process issues and proposing next level process
Managing customer pre-payment requests to ensure compliance with
financial regulatory requirements and funder requirements.
Managing customer ad-hoc requests.
Work closely with the executive team to improve the user experience
based on feedback gained from customer engagement, including data
and proof points.
Any other responsibilities or duties as required from time to time
by the Chief Executive.
This role will carry key performance indicators together with other
principle-based criteria, including the business achieving its
objectives, goals, strategies and measures, compliance with facilities,
minimum return on cash, portfolio and credit quality metrics.
You will succeed in this role if you:
Possess impeccable phone manner and clear and concise verbal
Strike a balance between maintaining strong customer rapport and
resolving early-stage issues.
Are trustworthy and possess a professional and empathetic phone
Growth mindset and the energy to solve problems independently
(at first contact).
Strong attention to detail, able to keep accurate records.
Numerate with good level of financial literacy.
A collaborator who is passionate about working in a team and be able
to roll-up sleeves to help the broader business solve complex
Empathetic and can put yourself in the customer's shoes.
Adaptable and comfortable taking the initiative.
Your minimum Qualifications
Recent undergraduate degree in Commerce or Commerce related
Good early work experience in customer service.
Ability to multi-task different customer and business requests.
A compassionate individual who thrives working in small teams, fast
paced environment to achieve great outcomes.
Good negotiation and influencing skills.
Intermediate to Advanced Excel, Word, PowerPoint skills and use of
A problem-solver who loves to deliver high quality support, someone
How to apply for this Job
If this looks like your dream role and you are committed to doing the
right thing, we would like to hear from you at